Purchase Information

About Us

We have a caring, customer conscious, approach to trading, dedicated to your total satisfaction. Our aim is to serve you well and hopefully you will then tell others. We recognise that you may be sceptical about ordering over the internet. For those of you who are still nervous but are contemplating purchasing our clothing, or indeed would like any further technical info, please call our helpline on 01288 275002. We are always happy to hear from you. Your comments are also important to us and valuable in assisting us to improve our products.

MAKING A PURCHASE:
Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart.   After you have finished your selection, click on “Order” and you will be asked   for a few details that we need to be able to satisfy the order.

WE ACCEPT CREDIT CARD PAYMENTS:
If you are shopping from North America, Europe –  or anywhere else,   place your order and your credit card company will convert the transaction to US   Dollars or your own currency. We accept  Visa and Mastercard. We do not charge for any item until it is ready to ship.  Back ordered items are not charged until they are shipped. You may send your  credit card information via phone, fax, snail mail or over the Internet.

CREDIT CARD SECURITY
All credit card numbers are encrypted in the software when  the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Rest assured that your information is in safe hands.

PRIVACY POLICY
Grinfactor do not disclose buyers’ information to third parties.   Cookies are used on this shopping site to keep track of the contents of your   shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

SIZING
When ordering, please remember that the more info you give us, with regard to sizes, the easier it is for us to get it right for you first time. Please do not rely on the jeans size you normally buy from the shops, most fashion outlets sell flattering sizings, and often a jean labelled 34 actually measures 36. It is often the case, in our experience, that waist measurements, measured with a tape, are not terribly reliable, as some people measure in the wrong place, or as is so tempting, pull their waists in a little when measuring, in the interest of vanity! We therefore recommend that you take a pair of jeans you are comfortable in, fasten the top button, lay them on a flat surface and measure the waistband from side to side without pulling too tight or stretching the material, this measurement, doubled, should be your waist size. SIZE CHECKS ARE MOST IMPORTANT AS RETURN POSTAGE CHARGES DUE TO SIZING ISSUES HAVE TO BE PAID FOR BY THE CUSTOMER.

TURNING UP

WE OFFER OUR JEANS IN SHORT (30″), REGULAR (32″) AND LONG (34″L. 34/35). We do however offer a sewn turn up service for those who require a different leg length.

PLEASE ALSO TAKE NOTE THAT IF YOU ARE RIDING YOUR BIKE IN THESE JEANS THEY WILL NEED TO BE ABOUT 2 INCHES LONGER, TO ALLOW FOR THE BENT KNEE RIDING POSITION.

 Our turn up service means that we alter a pair of jeans permanently, please ensure that you are sure you have ordered the right waist size, as once the jeans have been altered, they are non-returnable.

WATER RESISTANCE

Our Jeans/Hoods are treated with a substance which makes them resistant to water, this is done in a wash and works very well in 99% of cases but is impossible to guarantee 100% coverage of every garment.

We have been using this process for four years now and have only had one complaint but it is important that it is clear they are NOT waterproof, they are water resistant and may eventually let in water in some cases or an extremely small percentage of garments may have small patches that may allow water in.

However the water resistant treatment lasts much better if the Jeans are washed on a cool wash, with non-bio powder and not tumble dried and customers tell us that if you add water resistant product (available in camp shops) to the wash each time it keeps the Jeans/Hoods water resistance much longer.

As the water resistance feature is really subject to the care of the customer and so is out of our hands and due to it being impossible to 100% guarantee coverage in the application we have made this well loved feature a free of charge addition and so has not been charged for and so has to be taken as such, so can not be used as a reason for refund or replacement if the product is not 100% water resistant.

However we are Bikers who care about Bikers and so we will always try to be fair with any reasonable problems.

POSTAGE

Our Mainland UK Delivery: With orders placed before 2pm (Mon-Fri) we aim to despatch your parcel within 24 hours (subject only to our stock). We use Collect Plus couriers who aim to have your parcel with you in approx. 3 days. Smaller items like mugs and Tee shirts are sent Royal Mail 1st Class. If you require a next day delivery, p lease give us a call and we can take your order over the pone, the postage cost will be a little dearer. All postage prices are inclusive of VAT.

Our European Delivery: For parcels under 2Kg we us Royal mail, over 2Kg we use a courier. For multiple items on overseas orders, please email us for a postal quote and we can raise you a paypal invoice if desired. Outside Europe Delivery: For countries outside Europe, the same applies as for Europe, but unfortunately, and through no fault of ours, the carriage is costly. We do our best to give you quality goods at factory prices, and will wherever possible be happy to quote for combined postage, to save you more money where we can.

RETURNS
If you are not completely satisfied with your purchase you may return it within 7 days, in its original packaging for a full refund (minus the postage cost) or exchange providing the product has not been worn or used.

REFUNDS
On the rare occasion that we are unable to satisfy your requirements or the goods sent are not suitable, please send the item back via Collect Plus making sure you enclose a note stating what you’d like us to do. Providing we receive them back in good unused condition with all labels etc still intact within 7 working days of you receiving them, the full purchase price of the item (less the postage costs)  will be credited to your account.

BACK ORDERS
If your item is not in stock, we will back order for you. You will  always be emailed with the option to cancel your order if you would rather not   wait.

TAX CHARGES
For orders made from the UK or the European Union, 20% VAT is   added. All other orders are VAT free and you should click the exempt button to   reduce VAT to zero .

GUARANTEE
We guarantee your satisfaction. All of our   products come with a 30 day no quibble guarantee.

REACHING US
If you need to reach us, please email us on support@grinfactor.com, alternatively, you can call the office Monday to Friday, 9am – 5pm on 01288 275002

PLEASE NOTE:

Motorcycle clothing manufacturers are currently unable to describe their products legally, as protective clothing, unless they have passed CE or EN standard.

One of our products has passed the EN abrasion test and two are currently being tested for the full EN 13595.

It is important to mention that we do not intend to try and get all our products to pass this racing suit standard as the standard can sometimes not be suitable or sensible for every need or eventuality – and more importantly, it is important to us that we only use fabric that has been tried and tested over time – and that our factory supplies to armed forces and not some mixture of fibres that pass this certain EN but has no history of military use.

If the military does not use it, there is probably a reason.

All our products are fully lined, with fibre and fabrics that the military  use and our factory supply to those forces and of the standard and quality which we believe is more than sufficient but more importantly, realistic and useable in real life.

WHILST ROADSKIN ENDEAVOUR TO MANUFACTURE ITS PARA ARAMID LINED PRODUCTS TO THE QUALITY OF ATTIRE EXPECTED IN ITS CLASS – LEISUREWEAR – NO SUCH CLOTHING CAN GUARANTEE THE USER PROTECTION AGAINST ALL INJURY, FORSEEABLE OR OTHERWISE.

AS SUCH, ROADSKIN SHALL NOT BE LIABLE FOR (INCLUDING, BUT NOT LIMITED TO) ANY INJURY, LOSS OR DAMAGE WHATSOEVER ARISING EITHER DIRECTLY, INDIRECTLY OR CONSEQUENTIAL TO THE USE OF ITS PRODUCTS, OR ANY USE OUTSIDE ITS PROMOTED PURPOSE.

GIVEN INDIVIDUAL BODY TYPES AND SIZES, IT IS THE RESPONSIBILITY OF THE INDIVIDUAL USER TO ENSURE THAT THE PROTECTIVE PARA ARAMID LINING COVERS THE DESIGNATED AREAS OF THE BODY AS ADVERTISED. IT IS ALSO THE REPONSIBILTY OF THE USER TO MAKE SURE THE PRODUCT IS SUFFICIENT FOR THE USE, WHATEVER THAT MAY BE.

OUR PARA ARAMID LINED HOODIES ARE SOLD AS HOODIES, TO BE WORN UNDER A JACKET, NOT AS A STAND ALONE JACKET.

OUR PRODUCTS ARE SOLD AS PARA ARAMID LINED LEISUREWEAR AND ARE NOT SOLD AS PROTECTIVE CLOTHING.